I took the opportunity to listen to play back our interview notes from the first two meetings. Since I volunteered to do mock up reports to find out what extra data we hadn’t yet considered for the ‘domain model’, it made sense.
Shock horror, our tutors were right. There is a plethora of things that the client wants. They don’t know how to ask for it. But they are concerned with the demographic of memberships.
On a good note, the client has been good and got in touch with our host over the last week. The host has assigned the client a new account manager and I’ve been able to forward our requests, which are now sitting with their ‘technical department’.